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Privacy Policy (July 2018)

1. Introduction

We respect your privacy and understand that privacy is important to you and that you care about how information about you is used, so this privacy notice sets out details about what data we collect and how we use it.

2. Visitors to our website

Where we collect personal data via our website, we will be upfront about it and it will be obvious to you that you’re providing personal data and how we will be using it.

2.1. Cookies/Google Analytics

When someone visits our website (specialistinsure.com) we make use of the Google Analytics service to collect standard information about visitors to the sites and their behaviour (e.g. what pages they viewed). The data provided by Google Analytics is anonymised and in no way enables us to identify individual visitors, however, Google Analytics will place a cookie on your device to enable the service. For more information about how Google Analytics cookies work on websites visit: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

2.2. Online forms

If you fill out one of our website forms (e.g. our contact form, one of our quotes forms or to submit a call-back request) a notification email is sent to the relevant team within our company.

When we receive the emailed form, we will print it out. We are also likely to telephone you to ask for any further information needed or to provide your quote (which we will email to you). Copies of the information you supply will only be kept if you proceed with a quote or as required by financial regulations or other laws (that require us to retain certain information relating to the services we offer).

You should note that as our site does not use SSL (https) the data you submit using the contact form will not be encrypted once you press the “Submit” button. If you are concerned about this, then rather than use the website, please call us direct on 02380 780315. 

2.3. Hosting

Our website is hosted with Host-IT on servers maintained and hosted within UK data centres. This means that any data that is stored via our website is stored within the UK.

3. People who contact our office to place an order or request a quote

Whether you contact us via email, via our website or by telephone, if you are interested in placing an order for insurance cover or request a quote we will store the details about you in a locally stored database which records your name, type of enquiry, risk, the source of your enquiry and where applicable any details of quotes given (although the actual quote information is stored in paper form as well). If your enquiry goes ahead, we will also record your renewal date and policy number. A paper copy of associated papers is also retained against your name.

Where you contact us via email your emails will be stored within our email program which is accessible via computers in our offices and applicable devices, with access controlled by device passwords.

4. Retention

Unless stated elsewhere in this document or in any terms of services we only store the data necessary to provide the services we provide to you. We will keep this data for as long as it is lawful for us to do so (this may be for as long as you are a customer or because of a legal obligation to retain the information, whichever is the longest).

5. Third party processors

In all cases where we are using a third-party service or company, we will only provide the minimal amount of information for the purposes of delivering the service to us and to meet our requirements.

We always carry out due diligence against all our third-party suppliers for the purposes of ensuring their compliance with data protection, maintaining adequate security of your data and ensuring they apply adequate data protection principles to the processing of the data we supply.

6. Your rights

Under current data protection legislation in the UK, you have rights as an individual which you can exercise in relation to the data we store and process about you. You can find more information about your rights on the Information Commissioner’s website: https://ico.org.uk/for-the-public/

6.1. Complaints

If you want to make a complaint about the way we are processing your data, you can contact us, using the contact details below. You also have the right to complain to the Information Commissioner’s Office: https://ico.org.uk/concerns/

6.2. How to withdraw consent and object to processing

Where we are processing your data and needed to ask your permission to do so, you are able to withdraw your consent at any time. If you wish to stop receiving our marketing emails you can do so, by clicking on the “unsubscribe” link at the bottom or the email. Otherwise, you can contact us, using the contact details below.

If you wish to raise concerns about the way we are processing your data or would like to raise an objection, then please email us via commercial@specialistinsure.com with your concerns.

6.3. Keeping your data up to date

It is important that any of your data that we process is kept up to date. We will from time to time ask you to verify your contact details but if you wish to update any information we hold about you, please contact us using the contact details below.

6.4. Erasure of your data (the “right to be forgotten”)

Under some circumstances you may request us to delete your data from our systems. Where this is possible (e.g. we don’t have any legal purpose for continuing to process your data) we will erase it from our systems.

If you wish to exercise your right to be forgotten, please contact us via the contact details below.

6.5. Portability

Your right to portability allows you to request a machine-readable format of the data you supplied to us and associated service logs (where we store them). Please contact us, using the contact details below, if you wish to receive a CSV export of your data.

6.6. Access to your data

You have the right to ask us about what data we hold about you, how we process it and provide you with a copy of the information, free of charge and within one month of your request.

To make a request for any personal information we hold and process about you, we would prefer it if you could put it in writing or in an email to the addresses below. We will need to verify your identity before providing the information and where necessary may contact you further to ensure we understand what data you are requesting.

7. Disclosure of information

We do not share any personal data with any third parties unless it is lawful for us to do so, if required by law to do so or if you provide us with permission to do so.

For the purposes of providing insurance quotes and setting up insurance products for you, we will need to share your data with our insurance suppliers. This is a condition of the service we offer.

8. More information

For more information about your data rights and privacy or data protection in general visit the Information Commissioner’s Office website: https://ico.org.uk

9. How to contact us

If you have any questions about how we collect and use your information not covered in this privacy notice, or if you wish to speak to someone about our approach to data protection and privacy, please contact:

The Data Protection Officer
Specialist Insurance Agency Ltd
St James House, 132 Winchester Road,
Southampton SO16 6UE
Email: commercial@specialistinsure.com

10. Changes to our privacy notice

We may change or update elements of this privacy notice from time to time or as required by law. The most current version of our privacy notice is available on our website.





edgeSpecialist Insurance Agency LTD

Specialist Insurance Agency offer a friendly and personal service backed by a professional team with extensive home insurance experience. We provide specialist home insurance policies, including UK Holiday Home Insurance, Second Home Insurance, Holiday Let Insurance, Landlord Insurance and Non-Standard Home Insurance. The policies give wide cover, without many of the restrictions and terms normally applied to unoccupied and let property – giving you peace of mind.

edgeWhy Choose Specialist Insurance Agency

  • Professional and personal service
  • Flexible approach to meet your needs
  • Competitive products with wide cover
  • Rapid claims service
  • Underwritten by Lloyd's of London